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Freshdesk

Checked 1h agoLink OKPro
best free

Best for Suggests canned responses and macros from ticket history. free for small support teams.

When not AI suggestions need review. may miss nuanced customer tone.

A customer support platform from Freshworks with a built-in AI assistant called Freddy AI covering ticket automation, agent suggestions, and self-service resolution. Freddy Self Service is a no-code chatbot that resolves common customer questions across chat, web, and mobile apps, learning from the knowledge base and past tickets. Freddy Copilot assists agents in real time by surfacing relevant help articles, summarizing long ticket threads, suggesting response drafts, and flagging tickets needing escalation. Freddy Insights analyzes support performance data and proactively surfaces patterns such as recurring issues driving high ticket volume or agents with declining quality scores. AI features scale across email, chat, phone, social, and messaging channels. Plans start at $15/agent/month for basic support; AI features are included in the Growth plan at $35/agent/month.

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On these task shortlists

  • Generate and refine support responses. AI suggests replies based on ticket context and knowledge base.

  • Deploy an AI chatbot that handles customer queries, resolves tickets, and escalates to humans when needed.

    Best for AI agent handles common queries and escalates complex ones. free tier covers small teams.

    When not AI features are limited on the free plan.

  • Best for Simple support ticket system with AI. Easy setup.

    When not When you need advanced conversation features.

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